Customer Support

At Zenvia, we prioritize delivering not only high-quality products but also a supportive customer experience that builds trust and satisfaction. Our Customer Support Policy outlines how we assist our customers from pre-purchase inquiries to after-sales care.

1. Availability of Support:

   • Our support team is available during regular business hours (Monday–Friday, 9:00 AM–6:00 PM UK time).

   • You can reach us by email at support@zenvia.com or by phone at +44 1325 789221.

2. Types of Assistance Provided:

   • Pre-Sales Support: Product questions, compatibility details, and general information.

   • Order Assistance: Help with placing an order, applying discount codes, or updating order details.

   • Delivery Tracking: Assistance with order tracking and estimated delivery times.

   • Returns & Refunds: Clear guidance on initiating returns within 30 days, including free return label support.

   • Complaints Resolution: Fair handling of complaints with escalation options if issues are not immediately resolved.

3. Response Times:

   • Emails: Typically answered within 24–48 hours.

   • Phone calls: Resolved during the same call whenever possible.

4. Customer Rights:

   • The right to clear, accurate information before making a purchase.

   • The right to return eligible products without hidden fees.

   • The right to privacy and data security at all times.

5. Continuous Improvement:

   • We regularly review feedback to improve our customer service.

   • Training is provided to staff to ensure up-to-date compliance with laws and policies.

We believe that customer support is not an afterthought but a central pillar of the Zenvia shopping experience.